XIA Technical Support

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XIA Technical Support

A unique benefit of dealing with a small company like XIA is that the technical support for our sophisticated instruments is often provided by the same people who designed them. Our customers are thus able to get an in-depth technical advice on how to fully utilize our products within the context of their particular applications.

Currently, the technical support is best handled by either e-mailing the company, or by calling us directly. The e-mail addresses particular to our different products are listed on the contact page. (All contact information is repeated at the bottom of this page) New versions and upgrades to our software and firmware products can be found in our public ftp area ftp.xia.com/ftp/pub.

In the future, as we develop experience with our customers' common questions and problems we will assemble solutions into a form of a Frequently Asked Questions (FAQ) list. Our customers contribute to the FAQ list by providing us with their detailed reports and questions. Please do not hesitate to send us your problem report, as this will help both yourself and other customers in the future.

Online Resources

Product manuals, datasheets, application notes and software and firmware downloads can all be found on the 'Resources' pages linked within each respective product area of this web site, and again here:

Digital Spectrometer products

Technical support for the DGF and DXP digital spectrometer products is also linked in the product sections:

Submitting a problem report:

Please e-mail your problem report to one of the following addresses. Please include the name of the product in the subject line of your e-mail (e.g., your subject line might look like the following: Subject: DXP-4c question). Or please call the company directly.

For hardware technical support please email:

For software support please email:

Differential Pumps

Please e-mail your problem report to . Please include the name of the product in the subject line of your e-mail (e.g., your subject line might look like the following: Subject: DP-03 question). Or please call the company directly.

Accessory X-ray Products

Please e-mail your problem report to . Please include the name of the product in the subject line of your e-mail (e.g., your subject line might look like the following: Subject: SMC-HS2 question). Or please call the company directly.

Please feel free to contact us either directly, at:

XIA LLC
31057 Genstar Rd.
Hayward, CA 94544
Phone: (510) 401-5760
FAX: (510) 401-5761

...or via email:

XIA product sales and pricing:
Hardware technical support:
Software technical support:
Job inquiries and applications:

...please send your comments about XIA web pages:

Dr. William Warburton, President
XIA LLC
31057 Genstar Rd.
Hayward, CA 94544

e-mail:
Phone: (510) 401-5760
FAX: (510) 401-5761

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